AU Leadership Portfolio: 5 Servant Leadership
in Technology Facilitation and Collaboration

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5 Servant Leadership in Technology Facilitation and Collaboration

Synthesis Paper






























































































































































































Servant Leadership: Helping others stand out
Servant Leadership:
Helping others stand out

Servant leadership through serving and giving resources and tools to others using technology to facilitate collaboration and collaboration to provide effective tools and resources.

***Exceptional Competency Level

The materials for this competency are organized by projects. The table below matches the organization in my approved IDP. I've included any evaluation materials along with the artifacts for that project. In addition, the regional group contributions are marked with a group icon.

As I have been learning about servant leadership, I realized that my tendency to see needs and try to meet them fits the concept of servant leadership. Since my expertise is in technology, most of my creative activities are in the area of facilitating work, communication and collaboration via technology tools, and collaborating with others at a distance via technology tools to solve problems and serve the needs of others.


Evaluations or verification artifacts are indicated with this icon.
Leadership and Learning Group contributions are indicated with this icon.




A. Regional Group Virtual Learning Space

In this project, I set up the Moodle space and suggested the use of GoogleDocs and Skype for our virtual regional group meetings. Training on LiveText for other Leadership Program participants is also included as I have contributed to the technology learning of those outside my regional group as well.

Competency Connection
This project shows how I have used my technology facilitation and collaboration skills as a servant leader to assist my group in functioning effectively.

Artifact Descriptions
i. The first artifact is a login to our regional group Moodle space. I set up the discussion spaces and the how-to guides linked on the top right. Everyone has contributed to the ideas of what it should look like, and then I implemented their suggestions in our space. The space actually supports two interlocked Quantum Leap regional groups: The Sun Never Sets (North American) and Lands of the Risen Son (International).

ii. The second artifact is some of the unsolicited comments from regional group members about our online space, which includes formative feedback that helped improve the site.

iii. The third artifacts are feedback and evaluation from technology training for regional groups and Leadership participants outside of Quantum Leap. This is an example of planned assessment because I created the survey before I did the training, with the specific intent of collecting summative evaluation after the workshop.

Some artifacts unlinked for privacy, confidentiality, or intellectual property reasons.

i. Login to our regional group space.

ii. Feedback from my regional group members on the quality of the online learning space.

iii. Training other Leadership participants on LiveText

B. 123 VC: Jazzing Up Your Curriculum with Videoconferencing or "Jazz"

123 VC: Jazzing Up Your Curriculum with Videoconferencing. This workshop is a grassroots collaboration between participants in five states and two countries to put on a week long workshop on K12 curriculum videoconferencing. I serve on the leadership team that helps shape and manage the growth of this collaboration.

Competency Connection
The "Jazz workshop" has provided the best environment for me to develop and practice collaboration and facilitation skills using technology. Before the Leadership Program, I didn't realize that my way of functioning was also servant leadership. I serve by developing people, building community, creating resources, and sharing leadership (Laub, 1999, see reflection paper).

Artifact Descriptions
The Jazz website (i) gives an overview of the collaboration, materials, and our methods of working together. A few of the collaborative document sharing files are included so you can see how we work together (ii). The participants create a project collaboratively (iii) and some of the resources used in the class are shown (iv). Each of these I have helped to develop, but none of it was done alone. The summative evaluation data from 2008 is included (v), as well as a sample note from a facilitator I mentored (vi) formative assessment. Finally the other two documents apply leadership and management principles to Jazz (ii, and iii).

Some files unlinked for confidentiality.

i. Jazz Workshop Website

ii. Samples of tools used for planning and meeting at a distance.

iii. Samples of project work completed by participants: 1 and 2

iv. Resources created to facilitate learning and collaboration: 2009 Participant Handbook, Participants' Blog, and How To Guides and photo archive of workshop

v. Evaluation feedback from participants from 2008.

vi. Sample of informal notes and feedback from team facilitators: Ashton Graham on my team 2008.

vii. Applying leadership theory to the Jazz workshop:

C. Collaborations Around the Planet

Collaborations Around the Planet is a website for educators to find partners for collaborative videoconference projects and to participate in projects such as Read Around the Planet, an international celebration of reading. The website is mainly my brainchild, with input and collaboration from users, the programmer, and the TWICE CAPspace subcommittee. (TWICE is Michigan's K12 videoconferencing organization.)

Competency Connection
This website shows my collaboration with others, particularly the programmer who makes it happen, and Polycom who funds the project. The website is also evidence of how I use my technology facilitation skills to support collaboration by others as the website helps others make their collaborative videoconferences happen. An evidence of servant leadership in this project is my insistence that the tools be freely accessible to educators around the world.

Artifact Descriptions
To get a flavor of the website and what it can do, review the flyers (i). In the process of working with the programmer, he has several times commented (unsolicited) on my skills in finding bugs, casting a vision, and facilitating the work (ii). We have just begun to collect feedback from users (iii) although many of them have not fully realized the potential of the tool. Finally, I was invited to Nebraska to keynote at a conference in February 2009, and while there, they invited me into their studio to make a little video overview of the website (iv).

Some files unlinked for confidentiality.

i. CAPspace website
CAPspace flyer
CAPspace training scavenger hunt

ii. Feedback from programmer.

iii. Feedback from users of the site.

iv. Nebraska's ESU 10 produced a video interview with me on how to use CAPspace.

D. CollaborativeVCs.

Overview and Artifcat Description
The Collaborative Videoconferences wiki (collaborative document) is a place where many educators can create, describe, and write lesson plans for collaborative videoconferences. Most of the lessons are written either in my online classes or in the Jazz workshop (see B above).

Competency Connection
This website shows my servant leadership in giving resources to the world, building community, and developing people by helping them see the possibilities for the use of videoconferencing.



E. Giving videoconference resources to the world.

One of the ways that I have become a leader in videoconferencing is by sharing free resources. Over time, this has increased my visibility, influence, and input in the K12 videoconferencing world. The resources shared here are just a sample.

Competency Connection
Servant leadership includes developing people and building community, which can be done by sharing resources. In addition, I have used technology tools to facilitate others learning and use of videoconferencing in schools. I could sell these resources, but instead I offer them freely.

Artifact Descriptions
i. The VC Content Provider Database (i) started in 2000 and has been sponsored by Polycom since about 2005. It is now the most exhaustive comprehensive directly of videoconference content on the Internet.

The Computerworld Honor Program is an expert evaluation and also external evaluation.

ii. In 2006 I started publishing a little booklet of templates (ii) for collaborative projects. In the 3rd revision, this booklet is very popular and used by many people for their videoconferencing workshops. It's posted on the Internet for free educational use in Word format so it can be easily printed in booklet form.

iii. Finally, the "two page selected list" (iii) of videoconference programs has been wildly popular from it's inception in 2000. People email me if I don't get it out soon enough in the fall. It is also used by many people for their videoconference workshops.

i. Database of videoconference programs, feedback from people using the site, and Computerworld Honor Laureaute 2009 for the program.

ii. Booklet of project templates.

iii. Two page selected list of videoconference programs updated annually.

F. Small group tools for Pioneer Memorial Church

As the web team leader for Pioneer Memorial Church, in the fall of 2007 I had the privilege of working on a team to implement a new small group management tool.

Competency Connection
This project shows how I collaborate with others to provide a technology tool to facilitate effective small groups in Pioneer Memorial Church.

Artifact Descriptions
The first document was collaboratively written with the team for selecting the software for the small group ministry. The second document is our implementation plan.

Some files unlinked for confidentiality.

i. Paper trail of planning and implementing the new small group management website:

  • Small Group Software Decision / Comparison
  • Small Group Software Implementation Plan

G. E-Ministry

I have served as the web team leader at Pioneer Memorial Church since early 1998. The website has grown tremendously over the last ten years, and my role has changed from doing the tedious HTML work, to working with the media director to casting a vision for the web to meet the evangelistic and follow-up needs of PMC's media ministry.

Competency Connection
In supporting the web ministry of PMC, I collaborate with others, and use technology to facilitate ministry.

Artifact Descriptions
i. The first section has the links to the two main websites, as well as a couple recent comments from web users who appreciate the resources, particularly the podcasts.

ii. Comments from the senior pastor (see the handwritten notes), a small group leader, and the media director show appreciation for my work, which are internal evaluations.

iii. In 2004 after a major site redesign, we won the North American Division eChurch award, which is expert evaluation and external evaluation.

iv. Finally, after reading e-Ministry and Church Next, I realized that the next major step for our web ministry is online communities. I've begun the planning stages with the media director and we plan to roll out the first phase in the fall of 2009.

Some files unlinked for confidentiality.

i. Comments from web users of and
ii. Comments from a pastor, small group leader, and media director
iii. 2004 eChurch Award
iv. New Pioneer Memorial Church online community plan to begin implementing fall 2009

H. Independent Study: Technology Facilitation and Collaboration (LEAD 776)

My work for the independent study for this competency included reading, collecting artifacts and writing the reflection paper. As I collected resources, I realized I should include the two awards in this area as well.

Competency Connection
The two awards in this section are the strongest evaluation evidence of my leadership and collaborative spirit. The recommendation letters in particular show how I have collaborated with others to serve the K12 education community. The theory chart shows my synthesis and analysis of several theories.

Artifact Descriptions
(i) In 2005 I received the AVLN Collaborative Spirit Award for my service in AVLN.

(ii) In 2008 I received the United States Distance Learning Association Award for leadership. The recommendation letters in particular give evidence of my collaboration and servant leadership.

(iii) These book reviews and article or dissertation reviews were part of my work for the independent study and laid the foundation for my reflection paper.

(iv) Finally, I made a chart comparing servant leadership, facilitative learning theory, and three collaboration theories.

Some files unlinked for confidentiality.

i. Adventist Virtual Learning Network (AVLN) Collaborative Spirit Award 2005: PPT from Presentation and Photo of the Award

ii. United States Distance Learning Association (USDLA) Distance Learning Leader Award 2008

  • Award announcement
  • Nomination Form by Polycom with Recommendation letters from AC, RG and DM

iii. 10 Book review/article reviews on my blog shared with my regional group via Moodle and Feedback from two regional group members

  1. Church Next
  2. eMinistry
  3. Leading Through Collaboration
  4. Digital Destiny
  5. Thinking on the Web
  6. Geographically Dispersed Teams
  7. Educational Researchers Using Videoconferencing to Collaborate
  8. Virtual Team Leadership
  9. Telecommuting in the 21st Century
  10. Stigmergic Collaboration: A Theoretical Framework for Mass Collaboration
iv. Theory Synthesis Chart shared with my regional group in Moodle.  


Reflection Paper

My reflection paper makes connections to servant leadership and French's theories of power, and makes connections between servant leadership, facilitation theory, and collaboration theory. New practice inspired by this study is described.


AWA (2009). Adventist Webservants Association. Retrieved from

Baker, G. A. (2000). Understanding the role of information technology in supporting geographically dispersed teams: An experimental study. Retrieved from ProQuest Digital Dissertations. (AAT 9994205)

Careaga, A. (2001). E-ministry : connecting with the net generation. Grand Rapids, MI: Kregel Publications.

Dennis, A. R., & Valacich, J. S. (1999). Rethinking media richness:  Towards a theory of media synchronicity. Paper presented at the 32nd Hawaii International Conference on System Sciences.

Dunn, L. (2000). Theories of learning. Retrieved from

Elliott, M. A. (2007). Stigmergic collaboration: A theoretical framework for mass collaboration [Doctoral Dissertation]. Retrieved from

French, J., & Raven, B. H. (1959). The bases of social power. In D. Cartwright (Ed.), Studies of social power. Ann Arbor, MI: Institute for Social Research.

Glaser, J. (2005). Leading through collaboration: Guiding groups to productive solutions. Thousand Oaks, CA: Corwin Press.

Greenleaf, R. K. (1998). Education and maturity. In L. C. Spear (Ed.), The power of servant-leadership. San Francisco, CA: Berrett-Koehler Publishers.

Hambley, L. A. (2005). Virtual team leadership: The effects of leadership style and communication medium on team interaction styles and outcomes. Retrieved from ProQuest Digital Dissertation. (AAT NR05638)

Hughes, R., Ginnett, R., & Curphy, G. (2006). Leadership: Enhancing the lessons of experience (5th ed.). Boston, MA: McGraw Hill.

ISTE (2009). Technology facilitation standards. Retrieved from

John-Steiner, V., Weber, R. J., & Minnis, M. (1998). The challenge of studying collaboration. American Educational Research Journal, 35(4), 773-783.

Kostka, I. (2008, September 8). Re: Janine Lim - a servant leader. Retrieved from message posted to LEAD 638 class discussion in

Laub, J. A. (1999). Assessing the servant organization: Development of the Servant Organizational Leadership Assessment (SOLA) instrument. (AAT 9921922)

Lave, J., & Wenger, E. (2005). Situated learning : legitimate peripheral participation. Cambridge [England]: New York.

Lim, J. (April 14, 2009). Lit review: Virtual team leadership. Retrieved from

Malphurs, A., & Malphurs, M. (2003). Church next : using the internet to maximize your ministry. Grand Rapids, MI: Kregel.

MetaCollab (2009). Read and contribute articles on collaboration. Retrieved from

Senge, P. (1995). Robert Greenleaf's legacy: A new foundation for twenty-first century institutions. In L. C. Spears (Ed.), Reflections on leadership (pp. 217-241). New York, NY: John Wiley & Sons, Inc.

Wheatley, M. J. (2001). Leadership and the new science: Discovering order in a chaotic world. San Francisco, CA: Berrett-Koehler Publishers.

White, E. G. (1898). Desire of Ages. Boise, ID: Pacific Press Publishing.

Wood, D. J., & Gray, B. (1991). Toward a comprehensive theory of collaboration. Journal of Applied Behavioral Science, 27(2), 139-162.

Wu, J. (2008, September 6). Re: Janine Lim - a servant leader. Retrieved from message posted to LEAD 638 class discussion in


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